Cancellation Policy

All reservations cancelled with at least 48 hours notice will not be charged.

Reservations cancelled with less than 48 hours notice will be charged the full cost of the charter, unless Big Island Watersports is able to fill the activity with another booking.

Fitness Medical Considerations

If you are incapable of completing the activity, or we determine that in your and our best interest you do not go or allowed on the activity, we have the right to refuse services and still make applicable charges for the booking, at our discretion.

English Language

We require that all participants be able to understand and communicate in English for the safety of our other guests and crew. Please be advised that should we feel that we are unable to effectively communicate with a guest, we may not permit the guest to continue on the activity.